Terms & Conditions

Effective Date: 18 September 2026

Website: https://www.vanscopefitouts.com.au/

1.0 Introduction & Agreement to Terms
2.0 Business Details
3.0 Definitions
4.0 Website Use & Intellectual Property
5.0 Quotes, Scope of Work & Variations
6.0 Pricing, Deposits & Payment Terms
7.0 Vehicle Handover, Storage & Insurance
8.0 Pre-Existing Vehicle Defects & Customer-Supplied Materials
9.0 Statutory Consumer Guarantees & Workmanship Warranty
10.0 Vehicle Payload & Weight Compliance (GVM)
11.0 Cancellations, Modifications & Delays
12.0 Force Majeure
13.0 Limitation of Liability
14.0 Photography, Marketing & Testimonials
15.0 Privacy & Data Handling
16.0 Third-Party Links & External Content
17.0 Amendments to These Terms
18.0 Assignment
19.0 Notices
20.0 General Provisions
21.0 Dispute Resolution & Governing Law
22.0 Legal Inquiries & Contact Details

1.0 Introduction & Agreement to Terms

1.1 These Terms & Conditions ("Terms") govern your use of the Vanscope Fitouts website (www.vanscopefitouts.com.au) and apply to all custom campervan conversions, work van fitouts, ute canopy installations, custom cabinetry, electrical and power solutions, and related services provided by Vanscope Fitouts ("we", "us", "our").

1.2 By accessing our website, requesting a quotation, placing an order, or booking a vehicle fitout, you ("the Customer", "you", "your") agree to be bound by these Terms.

1.3 If you do not agree to these Terms, you must not use our website or engage our services.

1.4 These Terms apply in addition to, and do not limit, any rights you have under the Australian Consumer Law and other applicable legislation.

2.0 Business Details

Business Name: Vanscope Fitouts

Location: 104 Bakers Rd, Coburg North VIC 3058, Australia

Website: www.vanscopefitouts.com.au

Phone: 0403 548 842

Email: info@vanscopefitouts.com.au

3.0 Definitions

3.1 "Approved Scope" means the final design layout, material specifications, electrical components, and scope of work confirmed in writing by the Customer under clause 5.2.

3.2 "Fitout Agreement" means the individual quotation, work order, or signed agreement issued to the Customer for their specific project, which forms part of these Terms.

3.3 "GVM" means Gross Vehicle Mass, being the maximum operating weight of a vehicle as specified by its manufacturer.

3.4 "Business Day" means a day that is not a Saturday, Sunday, or public holiday in Victoria, Australia.

3.5 "ACL" means the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).

4.0 Website Use & Intellectual Property

4.1 Website Content: All layout designs, graphics, images, branding, logos, and technical copy displayed on our website are the intellectual property of Vanscope Fitouts or its licensors and are protected under Australian copyright and intellectual property laws.

4.2 Permitted Use: You may view, download, or print content from our website solely for personal, non-commercial evaluation of our fitout services.

4.3 Prohibited Conduct: You must not reproduce, modify, distribute, copy, or commercially exploit any custom layouts, images, or content from our website without prior written authorisation from Vanscope Fitouts.

5.0 Quotes, Scope of Work & Variations

5.1 Quotations: Quotations issued by Vanscope Fitouts are valid for the timeframe specified in writing on the quote.

5.2 Approved Scope of Work: Before project commencement, the Customer must review and provide written confirmation (via email or signed agreement) on the final design layout, material specifications, electrical components, and scope of work ("Approved Scope").

5.3 Variations & Modifications: Any requested modifications or additions to the Approved Scope after work has commenced must be submitted in writing. Vanscope Fitouts will issue a written variation quote outlining additional labour, component costs, and timeline adjustments. Work on variations will proceed once the Customer approves.

6.0 Pricing, Deposits & Payment Terms

6.1 Currency & GST: All prices quoted are in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless explicitly stated otherwise.

6.2 Booking Deposit: A booking deposit, in the amount set out in your quotation or Fitout Agreement, is required to confirm your booking schedule and secure custom materials.

6.3 Progress Payments: For major van conversion projects, progress payments are billed at the milestones set out in your individual Fitout Agreement.

6.4 Final Payment & Vehicle Handover: Outstanding balances must be paid in full via cleared electronic funds transfer (EFT) or another approved payment method before vehicle release.

6.5 Default in Payment: Overdue invoices accrue interest at the statutory rate under the Penalty Interest Rates Act 1983 (Vic), alongside reasonable recovery costs incurred by Vanscope Fitouts.

7.0 Vehicle Handover, Storage & Insurance

7.1 Vehicle Delivery Condition: Vehicles delivered to our workshop must be in a clean, roadworthy state, free of unlisted personal belongings or hazardous items.

7.2 Pre-Fitout Inspection: Vanscope Fitouts and the Customer will document existing vehicle condition, bodywork, and dashboard fault warnings before starting work.

7.3 Customer Insurance Responsibilities:

Risk of accidental damage or loss to the vehicle remains with the Customer while parked at our facility, except where loss is caused directly by our gross negligence.
The Customer must maintain comprehensive vehicle insurance (covering fire, theft, and third-party property damage) for the entire period the vehicle is in our possession.

7.4 Vehicle Collection & Storage:

You must collect vehicles within the agreed timeframe after we notify you of project completion.
Vehicles remaining uncollected past the agreed timeframe may incur a daily storage fee, at the rate set out in your Fitout Agreement.

8.0 Pre-Existing Vehicle Defects & Customer-Supplied Materials

8.1 Pre-Existing Vehicle Faults: Vanscope Fitouts is not liable for installation delays, additional labour, or fitout limitations caused by pre-existing structural rust, body damage, or mechanical/electrical faults in the Customer's vehicle.

8.2 Customer-Supplied Components:

Where a Customer supplies third-party appliances or equipment for installation, the Customer warrants that these items comply with applicable Australian Standards and automotive safety regulations.
Vanscope Fitouts provides no warranty on the functional performance, reliability, or lifespan of customer-supplied items. Labour to install third-party items remains billable.

9.0 Statutory Consumer Guarantees & Workmanship Warranty

9.1 Australian Consumer Law (ACL) Guarantees:

Mandatory Statutory Notice: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

For major failures with the service, you can cancel your service contract with us and receive a refund of the unused portion, or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure of the goods or service does not amount to a major failure, you are entitled to have it rectified within a reasonable time. If this is not done, you are entitled to a refund for the goods, to cancel the service contract, and to obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

9.2 Express Workmanship Warranty:

In addition to your statutory rights under the ACL, Vanscope Fitouts provides a voluntary workmanship warranty covering structural cabinetry fixings and installation labour executed directly by our team, for the duration set out in your Fitout Agreement.

9.3 Warranty Exclusions:

Normal wear and tear, natural timber grain/colour variations, or environmental movement of wood materials.
Damage caused by off-road misuse, overloading payload capacity, accident, neglect, unapproved alterations, or improper maintenance.
Third-party components (such as lithium batteries, fridges, solar panels, diesel heaters, or awnings), which are covered exclusively by their respective manufacturer warranties.

9.4 Claim Procedure: Warranty claims must be submitted in writing with supporting photos/descriptions, and the vehicle presented to our Coburg North workshop for assessment.

10.0 Vehicle Payload & Weight Compliance (GVM)

10.1 The Customer remains legally responsible for ensuring that the total vehicle weight — including custom fitout components, passengers, water, fuel, tools, and cargo — does not exceed the vehicle's legal Gross Vehicle Mass (GVM) or axle load limits.

10.2 Vanscope Fitouts provides custom design advice but does not guarantee legal payload compliance if additional unrated gear or cargo is loaded post-handover.

11.0 Cancellations, Modifications & Delays

11.1 Customer Cancellation: If an order is cancelled after sign-off on the Approved Scope, the Customer is responsible for labour performed up to the cancellation date and the cost of non-refundable custom materials ordered or fabricated.

11.2 Project Timelines: Estimated completion dates are provided in good faith. Vanscope Fitouts is not liable for project delays resulting from third-party supply chain bottlenecks, transport delays, or unforeseen vehicle structural complexities.

12.0 Force Majeure

12.1 Neither party is liable for any failure or delay in performing its obligations under these Terms where that failure or delay results from circumstances reasonably beyond its control, including natural disaster, fire, flood, extreme weather, pandemic or public health emergency, government action or restriction, industrial action, or failure of a third-party supplier.

12.2 Where such an event occurs, the affected party's obligations are suspended for the duration of the event, and the party will notify the other as soon as reasonably practicable and take reasonable steps to minimise the impact.

12.3 If a Force Majeure event continues for an extended period, either party may terminate the affected part of the project by written notice, in which case clause 11.1 applies to costs incurred up to that date.

13.0 Limitation of Liability

13.1 To the maximum extent permitted by law (including the ACL), Vanscope Fitouts' total liability for any breach of a non-excludable condition or guarantee is limited, at our option, to resupplying the service or paying the cost of resupply.

13.2 To the extent permitted by law, Vanscope Fitouts is not liable for indirect or consequential losses, including travel disruptions, holiday cancellations, rental vehicle fees, or loss of business earnings.

14.0 Photography, Marketing & Testimonials

14.1 Vanscope Fitouts may photograph or film vehicles during and after a fitout for use in our portfolio, website, and marketing and social media channels. Please tell us in writing before project completion if you would prefer we not use your vehicle in this way.

14.2 Customer reviews and testimonials submitted to us or posted publicly (including via Google) may be displayed on our website and marketing materials, generally identified by first name only unless you request otherwise.

15.0 Privacy & Data Handling

15.1 Personal data (such as name, contact numbers, email addresses, vehicle registration details, and payment records) is collected and handled in accordance with the Privacy Act 1988 (Cth).

15.2 For details regarding how we collect, store, and protect your information, please view our Privacy Policy at www.vanscopefitouts.com.au/privacy-policy.

16.0 Third-Party Links & External Content

16.1 Our website may contain links to third-party websites, including component and appliance manufacturers, provided for your convenience. Vanscope Fitouts does not endorse and is not responsible for the content, accuracy, or privacy practices of any linked external site.

17.0 Amendments to These Terms

17.1 Vanscope Fitouts may update these Terms from time to time to reflect changes in law, pricing, or business practice. We will always keep the current version available on our website, and we will update the "Effective Date" above accordingly.

17.2 Changes do not affect an Approved Scope already confirmed in writing; any change to an active project's scope, prices, or timeline is instead handled as a variation under clause 5.3.

18.0 Assignment

18.1 The Customer must not assign or transfer any rights or obligations under these Terms without our prior written consent.

18.2 Vanscope Fitouts may engage subcontractors or specialist tradespeople to perform part of the work while remaining responsible for the overall quality of the fitout.

19.0 Notices

19.1 Any formal notice given under these Terms must be in writing and sent to the contact details in clause 2.0 (for us) or the details you have provided on your Fitout Agreement (for you).

19.2 Notices sent by email are treated as received on the next Business Day after sending, unless the sender receives notice that delivery failed.

20.0 General Provisions

20.1 Entire Agreement: These Terms, together with your Fitout Agreement and Approved Scope, constitute the entire agreement between you and Vanscope Fitouts regarding your fitout, and supersede any prior discussions or representations.

20.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down to the minimum extent necessary, and the remaining provisions will continue in full force.

20.3 No Waiver: A failure by either party to enforce a right under these Terms is not a waiver of that right.

20.4 Relationship: Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and Vanscope Fitouts.

21.0 Dispute Resolution & Governing Law

21.1 Informal Resolution: In the event of a dispute, both parties agree to engage in good-faith negotiations to resolve the issue within fourteen (14) days of written notice.

21.2 Mediation: If unresolved, the dispute may be referred to independent mediation administered by the Resolution Institute in Victoria before initiating formal litigation.

21.3 Governing Law: These Terms are governed by and construed under the laws of the State of Victoria, Australia. Both parties submit to the jurisdiction of Victorian courts and tribunals.

22.0 Legal Inquiries & Contact Details

For formal notices, legal inquiries, or questions regarding these Terms & Conditions, please get in touch with us:

Vanscope Fitouts

Address: 104 Bakers Rd, Coburg North VIC 3058, Australia